Shipping policy

  1. Order Processing & Dispatch Once your order is confirmed, our team will arrange packing and shipment within 1 to 3 working days to get your items on their way as quickly as possible.
  2. International Shipping & Delivery Time Standard international delivery usually takes 7–14 working days, though delivery timelines can differ depending on your location. If you need faster delivery, you may pick the priority shipping option during checkout.
  3. Shipping Cost Calculation & Transparency Shipping charges are computed live according to parcel weight and delivery destination. The final shipping price will be clearly shown before you complete payment, with no extra hidden charges.
  4. Customs Duties & Import Taxes Cross-border parcels might be subject to customs charges and import taxes set by your local customs office. These fees are the buyer’s obligation. We suggest reviewing your local import rules before placing your order.
  5. Packaging & Shipping Protection All parcels are packed with sturdy, impact-resistant packaging to guard goods against bumps and scratches in transit. For orders of higher value, optional shipping insurance is available at checkout for extra security.
  6. Delivery Inspection & After-Sales Service Please check your package carefully when it arrives. If the package is broken, leaking or heavily crushed, take photos and reject the delivery, then contact us right away. Should you find product issues after signing for the parcel, please message our support team within 48 hours. We will assess the situation and provide suitable resolutions including returns or exchanges.
  7. Customer Support Feel free to contact our support team if you have enquiries about shipping progress, customs clearance or delivery-related matters. We are ready to offer timely help.